The Medical Centre, Hanworth, Middlesex |
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OTHER INFORMATION
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| Monday to Friday | 7.00am - 10.00pm |
| Weekends/Bank Holidays | 8.00am - 9.00pm |
| Telephone: 020 8714 4004 |
This
is a free walk-in service for NHS patients.
Accident & Emergency Units
There are Accident & Emergency Units at Ashford and West Middlesex Hospitals. Both these are for accidents and emergencies only.
NHS Direct
For telephone advice, telephone: 0845 4647.
Online service: www.nhsdirect.nhs.uk
Local Pharmacists
Pharmacists can usually give simple advice on minor ailments.
Referrals
If a doctor has discussed a possible referral for another opinion, they will also discuss the hospital of your choice for the referal. All NHS referrals now go through the Referral Facilitation Service (RFS) who processes the referrals. If you have not heard from them within three or four weeks, please contact the freephone number on 0800 756 7751 and they will help you further with your referral.
If you are disabled, elderly or invalid and are unable to arrange your own transport, you need to mention this clearly to your doctor at the time of the conversation regarding your referral.
The practice will no longer be able to make arrangements for transport. These arrangements are made by the rfs. If you have a follow-up at a hospital then you should ensure that your transport arrangements are made directly with the hospital prior to leaving the hospital.
Private Patients
Dr Winayak sees private patients outside surgery times. For further information
contact his personal assistant.
Staff Protection
A zero tolerance policy towards violent, threatening and abusive behaviour is
now in place throughout the National Health Service. The staff in this practice
have the right to do their work in an environment free from violent, threatening
and abusive behaviour and everything will be done to protect that right. At no
time will any violent, threatening and abusive behaviour be tolerated in this
practice. If you do not respect the rights of our staff we may choose to inform
the police and make arrangements for you to be removed from our medical list.
Freedom of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
Audit & Research
The practice is actively involved in regular audits and research. The practice has been accredited as a Research and Development Centre of the Primary Care Research Network and Dr Winayak is an advocate of the network.
