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Accessible Information Standard

Making health and social care information accessible

As a surgery we are committed to providing the best care for our patients and this includes making information accessible under the Accessible Information Standard.

All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law.  This is explained in Section 250 of the Health and Social Care Act 2012

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to the following people:

  • Patients
  • Service users
  • Their carers and parents.

This includes making sure that people get information in different formats if they need it, such as:

  • Large Print
  • Braille
  • Easy Read
  • Via Email
  • British Sign Language (BSL) interpreter,
  • Deafblind manual interpreter or an Advocate.

To help us help you, please download and complete our accessible information form.

These forms are also available at each reception.  Please complete and hand in to any of our receptionists. 

This will enable us to record your needs for all future contacts with our surgery.

For more information please follow the link below:

The Accessible Information Standard leaflet.pdf

Or click this link to access information on the Interpreting Service.

Your Neighbourhood Professionals. Just a Click Away!
192 Twickenham Road, Hanworth, Middlesex, TW13 6HD
  • Telephone 020 8481 7989
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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