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We now offer the ability to book appointments, order repeat prescriptions and access to your notes online. Before you can use this service please come to the surgery, bring with you a type of photographic id (e.g. passport). Once you have your login details, you can login using the link below.

All consultations are by appointment, which can be made in person or by telephoning the surgery during working hours.  It is important to note that the practice runs both booked appointments (up to 4 weeks in advance and on-the-day appointments).

If you wish to see a specific doctor please be aware that there may be a substantial delay. You are encouraged to see the available doctor if you have an urgent problem. All doctors record the medical consultation on the computer so your information is available to all doctors whom you consult. The practice is also involved in the minor ailments scheme run by local pharmacists. The practice has a strict policy of adhering to an appointment system. Patients walking into the surgery will not normally be seen except in case of emergency. The appointment system is split into appointments which can be booked in advance and ‘on-the-day’ appointments which can be booked only on the day. These are strictly for acute and urgent problems. Patients with minor illnesses (sore throat eye infections, emergency contraception, wound infection, UTIs) may be offered appointments to see the nurse. You may be asked to describe your symptoms and the doctor will be available to see you, should the nurse think it necessary.

Please make appointments with the first available doctor. LET US NOT WASTE APPOINTMENTS! Please cancel if you are unable to attend. This enables us to offer the cancelled slot to other patients. Please see the same doctor for on-going problems.

Wherever possible, please tell the receptionist what the appointment is for, so that she can allocate sufficient time for you. Is a doctor’s appointment necessary? Could a nurse or pharmacist help you? Would you be happy to receive advice over the telephone?


We are experiencing an intolerable number of non-attendances at the practice in excess of 100 appointments a month. This is a waste of an appointment which another patient could have had. It is also resulting in undue delays in seeing doctors and nurses. In conjunction with the Patient Representation Group we have agreed to implement a strict policy of reviewing a patient’s registration at the practice if he/she does not attend for an appointment on two occasions. If you are unable to attend you must cancel your appointment well in time to allow another patient to use the appointment.

Your Neighbourhood Professionals. Just a Click Away! The Richmond Practice 2
© Neighbourhood Direct Ltd 2018
192 Twickenham Road, Hanworth, Middlesex, TW13 6HD
  • Telephone 020 8481 7989
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Your Neighbourhood Professionals. Just a Click Away! The Richmond Practice 2
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